A wonderfully, surprisingly good read! I was assigned this for a class, of course, but I'm serious: I actually ended up enjoying it.
Library Technology and User Services doesn't sound like it describes two things that typically go together, but Chow and Bucknall tie them together in a very common sense way. Each chapter addresses both topics together. It gives very practical advice on how to serve library patrons through excellence in technological assistance. It's also a quick read. No high brow academic language here, and no unnecessary filler. It's worth every penny paid.
I bought this book for a class and plan to keep it around.
*I own my copy of Library Technology and User Services.